Accelerating Global Training Adoption for Microsoft
The Challenge
- Training Delays: New employees required an average of 36 days to complete training, delaying product readiness and sales effectiveness.
- Global Reach: The program needed to support reward fulfillment across more than 60 countries.
- Meaningful Motivation: Incentives needed to feel memorable and engaging, not purely transactional.
The Solution
BIG leveraged its global rewards platform to create a custom Surprise & Delight program designed to encourage faster training completion. By integrating directly with Microsoft’s training accreditation system, rewards were automatically triggered upon course completion. Associates received curated snack boxes delivered directly to their homes, creating a tangible and memorable reward experience. BIG managed the technology integration, reward fulfillment, and international distribution across more than 60 countries.
Project Timeline
Launched a fully customized global rewards program in under 90 days
Impact
Reduced
average training completion time by 60%
Increased sales productivity
by an estimated 17 additional unit sales per seller
Successfully fulfilled
rewards across 60+ countries
Made curated snack rewards
and produced-on-demand rewards available globally in less than 30 days
The Result
The program reduced average training completion times from 36 days to just 14 days, helping associates become sales ready significantly faster. The accelerated accreditation process drove an estimated increase of 17 additional unit sales per seller while creating a more engaging training experience. By combining automation, recognition, and global fulfillment, BIG helped Microsoft improve training adoption and sales performance at scale.
Activate Your Brand.
Inspire More Meaningful Connections.
Whether you’re evolving your brand, engaging your teams, or expanding across markets, we’re ready to help you take the next step with confidence.
"*" indicates required fields