Delivering 8,000 Custom Volunteer Kits for Super Bowl LII

Super Bowl Host Committee
The NFL Super Bowl Host Committee is responsible for coordinating thousands of volunteers and operational details surrounding one of the largest sporting events in the world. For Super Bowl LII at U.S. Bank Stadium, BIG was selected to develop and deliver the official volunteer appreciation package after competing against more than 100 local merchandise providers. With only a brief opportunity to present our capabilities to the Host Committee and NFL leadership, BIG earned the opportunity to execute one of the event’s most visible volunteer programs.

The Challenge

The Host Committee needed to design, produce, and distribute a custom volunteer kit for 8,000 individuals supporting Super Bowl LII. The program required a unique backpack built specifically for the event, practical features that volunteers could use during game-week activities, and flawless execution against a fixed event deadline.

Key objectives included:

  • Developing a fully custom backpack from the ground up
  • Incorporating practical features to support volunteer activities during the event
  • Creating a premium appreciation package volunteers would value long after the event concluded
  • Producing and distributing 8,000 complete kits on a strict timeline and within budget

Delivering 8,000 Custom Volunteer Kits for Super Bowl LII

Super Bowl Host Committee
The NFL Super Bowl Host Committee is responsible for coordinating thousands of volunteers and operational details surrounding one of the largest sporting events in the world. For Super Bowl LII at U.S. Bank Stadium, BIG was selected to develop and deliver the official volunteer appreciation package after competing against more than 100 local merchandise providers. With only a brief opportunity to present our capabilities to the Host Committee and NFL leadership, BIG earned the opportunity to execute one of the event’s most visible volunteer programs.

The Challenge

The Host Committee needed to design, produce, and distribute a custom volunteer kit for 8,000 individuals supporting Super Bowl LII. The program required a unique backpack built specifically for the event, practical features that volunteers could use during game-week activities, and flawless execution against a fixed event deadline.

Key objectives included:

  • Developing a fully custom backpack from the ground up
  • Incorporating practical features to support volunteer activities during the event
  • Creating a premium appreciation package volunteers would value long after the event concluded
  • Producing and distributing 8,000 complete kits on a strict timeline and within budget

The Solution

BIG partnered closely with the Host Committee to develop a custom volunteer backpack designed specifically for Super Bowl LII. Multiple rounds of design, prototyping, and product development were completed to ensure the final backpack met both aesthetic and functional requirements.
The finished backpack included reflective safety elements, an integrated tumbler holder, and a dedicated credential attachment area to support volunteers throughout game-week operations.
Once production was complete, BIG managed the sourcing, assembly, and kitting of every package. Each backpack was packed with additional branded items, including a commemorative challenge coin, playing cards, and a custom tumbler, creating a premium volunteer appreciation experience.

Project Timeline

6 Months

Impact
0 + Competitors

BIG was selected by the Super Bowl Host Committee and NFL to execute the volunteer appreciation program

0

custom volunteer kits manufactured, assembled, and distributed

0

individual kit components sourced, managed, and packaged

6 months

from concept and product development to final distribution

The Result

BIG successfully delivered a large-scale custom manufacturing and kitting program for one of the world’s most visible sporting events. The volunteer kits provided practical tools that supported event operations while creating a memorable recognition experience for the 8,000 volunteers who helped bring Super Bowl LII to life. Through custom product development, sourcing, kitting, and logistics management, BIG delivered the program on time, on budget, and at scale.

Quotation mark
“The backpack kits were a massive success. The quality was top-notch, and volunteers loved both the functionality and premium feel of the final product.”
– NFL Super Bowl Host Committee

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